Good Service Deserves a Mention

It’s good to see some businesses still responsive to their customers so I’d just like to say a quick thanks to the following suppliers:

  • Sawyer Europe for prompt delivery of a new water filter and for answering all my questions
  • First Ascent (UK Thermarest distributors) for the prompt replacement of both my faulty NeoAir mattresses – and replacing them with the newer, lighter X-lite version
  • Mountain House – for contacting me after reading my earlier blog post commenting on a poor experience with one of their meals and sending me some free samples for me to try.

In an age where we seem to hear only about poor customer service it’s great to see and experience good service.  Hat’s off to those suppliers who are making efforts to listen, engage with and respond to their customers through new social media channels such as Twitter.

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